Warranty conditions:
- During the warranty period the buyer is entitled to a free repair or replacement of the goods.
- The warranty covers only the hardware components of the device in the event of a fault resulting from the manufacturer's fault.
- The decision to repair or replace the device is made by a service center.
- The warranty is valid only upon presentation of a properly and fully completed warranty card. Absence, incorrect or incomplete filling of the warranty card may cause the warranty service to be refused. The service center reserves the right to ask the consumer for a goods receipt (invoice) in the event of issues related to the confirmation of the warranty of the product.
Warranty and warranty coverage does not apply to:
- Damage as a result of natural disasters (natural phenomena).
- Damage caused by an increase or decrease in voltage in the network.
- Damage or malfunctioning of the product caused by malfunction or failure to meet the standards of power, telecommunication, cable and other such external factors.
- Damage caused by defects in the system in which the product was used or resulting from the connection and connection of the product to other products.
- Damage caused by the use of the product is not intended or in violation of the operating rules.
- Natural wear and tear of elements in cases of exceeding of specified norms of normal operation, as well as of body elements of portable products.
- Availability of unauthorized repairs to the product.
- Expenses for delivery of the damaged goods and delivery of replacement to the buyer.
- Covering the risk of damage or loss of goods when delivered to the buyer by postal service or carrier.
- Cables, connectors and connectors.
The buyer may be denied warranty if:
- Warranty seals are missing or damaged.
- Warranty expired.
- The device's operating rules have been violated.
- Damage to the goods by the buyer, including mechanical, thermal, electrical, moisture ingress and other types of damage.
- In case of unauthorized opening, repair or alteration of internal communications and components of the goods, changes of designs or scheme of the goods.
- If damage is caused by the ingress of foreign objects, substances, liquids, insects or extreme temperatures into the product.
In case of breakage or incorrect operation of the device:
- Consult the seller for advice.
- Describe the essence of the problem in as much detail as possible.
- Enter the device serial number.
- If the problem cannot be solved at a distance, you should contact the place where you purchased the diagnostic vision device (complete set) with a guarantee voucher, check / invoice (proof of payment).
- Ensure the integrity of the warranty seals.