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Return of goods

Kolega-Power Return of goods_0

According to the "Law on the Protection of Consumer Rights", we ensure the right of the buyer to exchange or return goods of good quality within 14 days from the date of purchase, if the goods are not satisfied in shape, dimensions, style, color, size or for other reasons cannot be used by them by appointment.

The exchange of goods of good quality is carried out only if it has not been used and if its presentation, equipment, consumer properties, seals, labels, as well as the payment document issued to the buyer along with the sold goods are preserved.

Refunds or exchanges are made by means of forwarding the courier service NovaPoshta. The data for shipment is indicated in the warranty card. 

If it is necessary to check the quality of the goods, an inspection can be carried out, during which the fact of compliance with the operating conditions and warranty conditions, as well as establishing the authenticity of the facts set forth in the Application is established. The maximum period for checking the quality of goods in accordance with clause 6 of article 8 of the Law of Ukraine "On Protection of Consumer Rights" is 14 days. 

Refunds are made within 7 days.

Attention!

Only a new product that has not been used and has no traces of use is subject to exchange or return!

Only a new product that has not been used and has no traces of use is subject to exchange or return!
 

Fill out the return request:

Return procedure:

  • Make sure that the device was not in use, and has no traces of use: scratches, chips, rubbing, etc.
  • Make sure that the device is fully complete and the integrity of the package is not compromised.
  • Ensure that the warranty card, check/invoice for the item (proof of payment) is correctly filled in.
  • Make sure that all tags and factory packaging are saved.
  • Contact the store where you purchased the device.

 

The goods are delivered at the buyer's expense.
(Unpaid shipments are not taken)

Goods: